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Contact Numbers
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NATIONAL SPECIALIST DOMESTIC VIOLENCE AGENCIES
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Name:
Tel:
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Women’s Aid Federation England
National Helpline:
0808
2000 247
Administration:
0117 944 4411
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Services:
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Finds refuge space and/or offers support and advice
to women living with and/or fleeing violence.
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Name:
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REFUGE 24 Hour National Crisis Line
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Tel:
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National 24 Hour Helpline:
0808
2000 247
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Services:
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Finds refuge space and/or offers support and advice
to women living with and/or fleeing violence.
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SPECIALIST DOMESTIC VIOLENCE AGENCIES
IN NEWHAM |
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Name:
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Newham Domestic Violence
and Hate Crime Unit |
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Tel:
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London Borough of Newham
328 Barking Road, East Ham, London, E6 2RT
Tel:020
8430 3153 |
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Hours:
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Monday to Thursday 9am to 5.15 pm, Friday 9am to 5pm
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Services:
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For those experiencing and/or fleeing domestic
violence, whether the perpetrator is a partner,
ex-partner or family member. The team offers support
and advice on legal issues (such as obtaining
injunctions etc) housing, welfare benefits and
children. Advisors can accompany victims to
appointments (such as with solicitors, housing, DSS,
Court, etc) either as an advocate or friend.
Advisors can help in the completion of works and/or
write letters on the victim’s behalf. Those living
with domestic violence are invited to contact the
team even if they just need someone to talk to
whilst deciding what they want to do. The team gives
training on domestic violence issues for a range of
professionals and in schools. |
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Client:
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Those experiencing domestic violence/abuse. |
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Languages:
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Urdu, Hindi,
sylheti and English |
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Name:
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Apna Ghar
(Aanchal)
Asian Women’s Domestic Violence Project |
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Addresss:
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Bryant Street Community Centre, Bryant Street,
Stratford, E15 4RU |
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Tel:
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020 8221 3800 |
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Hours:
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Office opening hours
Monday to Friday 9.30am – 5.30pm Open door
Monday, Tuesday & Wednesday: 10.30am – 1.30pm,
Tuesday & Thursday: 2.30pm – 5.30pm
Monday: 10.30am – 4.30pm (Tamil,Sinhales
languages available)
Friday : 10.30am – 1.30pm (Bengali,Sylheti
languages available)
Wednesday 10.30am – 1.30pm Young Asian Women,
Wednesday 10am – 1.30pm Long Term Support)
Support Groups:
Mondays:10.30am –1.30pm ages 50+ (transport
available)
Wednesday:12.00pm – 2.30pm ages 50+
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Support
Groups |
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Mondays:10.30am –1.30pm ages 50+ (transport
available)
Wednesday:12.00pm – 2.30pm ages 50+
Monday:10.00pm – 12.30pm post crisis group
Wednesday: 2.30pm – 5.30pm young Asian womens group
ages 16 – 25
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Fridays : 5.30pm – 7.30pm young girls group ages 10 – 16 (transport available door to door ) |
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Services
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Provides services to Asian women experiencing
domestic violence. Access to safe accommodation.
Advice provided on welfare benefits and housing.
Liaising with solicitors, courts, police, GPs,
housing, benefits agencies and refuges. Telephone
counselling, support groups and leisure activities |
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Client:
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Asian Women experiencing domestic violence |
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Languages:
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Punjabi, Gujerati, Urdu, Hindi, Bengali |
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Name:
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Newham Action Against Domestic Violence
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St Marks Community Centre, Tollgate Road, Beckton,
E6 |
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Tel:
email
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020 7473 3047
naadv@naadv.wannadoo.co.uk |
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Hours:
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Monday to Friday 9.30am – 5pm, Lunch 1pm – 2pm
(evening appointments - available upon request
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Services:
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NAADV provides free and comprehensive services,
practical support and advice, plus emotional support
through counselling and group work. Adult support
includes helping find emergency accommodation,
advocating client’s needs to Housing Departments,
Benefit Agencies, Solicitors, etc. NAADV also
provides direct counselling and therapy services or
children between the ages of 5 – 16 years. Other
children’s support services include an outreach
project that provides services to children and
families in various schools within the London
Borough Of Newham, and a young perpetrators project
for young persons aged between 12-18 years that have
perpetrated physical violence or verbal abuse within
their families. |
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Client:
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All adults and children experiencing domestic abuse
who live in Newham, and/or clients from surrounding
boroughs who can attend the Beckton Office in
person. Adults and children can self refer to the
organisation, and all referrals from other
professional organisations are accepted
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Languages:
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English, Urdu, Hindi, French, Spanish, Gujerati,
Russian and Sylheti/Bengali |
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Name:
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Newham Asian Women Project
661 Barking Road, Plaistow, E13 9EX |
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Tel:
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020 8472 0528 |
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Hours:
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Monday 10am – 12 noon, Thursday 2pm – 4pm
Also Wednesday evening by appointment only. |
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Services:
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Provide services to Asian women and children
experiencing or escaping domestic violence. NAWP
works to empower, provide refuge accommodation,
advice and counselling for its clients. The agency
provides mental health support to women experiencing
emotional distress and it has a training and
employment programme for its clients |
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Client:
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Asian Women |
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Languages:
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Bengali/Sylheti, Hindi, Punjabi, Urdu, Gujirati &
English |
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Name:
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ELBWO |
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Address:
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Forest Gate Methodist Church, Woodgrange Road,
Forest Gate, London E7 0QH
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Tel:
Fax
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020 8534 7545
020 8534 9018 |
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out of hours pager |
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07654 553340 Monday – Friday 9.30 am – 5.30pm |
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website |
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www.elbwo.org.uk |
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Services:
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Will assist women with securing emergency and safe
accommodation, counselling, escort to court, police
stations, solicitors appointments, GP appointments,
advocacy and advice services. ELBWO also provides
other support services for women and children
generally: Afterschool Club, holiday playschemes,
creche, Befriending Service (for families with
children under the age of 5 at risk of breakdown),
support for children with special needs, Saturday
School, Homework Club, Young Persons Club, ESOL
classes, various training courses and social and
cultural activities. |
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Client:
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Primarily for African, African/Caribbean origin, but
also open to women from all racial backgrounds
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Languages:
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French and English
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Name:
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Beverley Lewis House |
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Address:
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P.O. Box 7312, London, E15 4TS |
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Tel:
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020 8522 0675, 020 7473 6168 |
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Services:
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Safe temporary accommodation for women with learning
disabilities
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Client:
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Learning disabled women without children. |
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Languages:
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Ibo |
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Name:
Address:
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Newham Woman’s Refuge
P.O. Box 6744, London, E16 4TP
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Hours:
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Mon-Fri 10am to 5pm
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Services:
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Safe temporary accommodation for women and children
fleeing domestic violence from their partners or,
less frequently, by other members of the family.
Advice, support and assistance to women on domestic
violence issues.
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Client:
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Women and children fleeing domestic violence, who
are safe to stay in Newham. Also disabled women
fleeing violence.
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Languages:
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Urdu, Punjabi & English
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Name:
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Asian Deaf Women’s Association
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Address:
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Stratford Advice Arcade,107-109 The
Grove,Stratford,
E15 1HP |
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Tel:
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020 8221 0581 voice/Minicom
020 8555 9680 Minicom only
020 8221 0582 |
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Hours:
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Mon-Fri 9am to 5pm
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Services:
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Provide advocacy, support, welfare advice, counselling and social club for women and girls
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Client:
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Asian Deaf Women
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Languages:
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British Sign language, Sign supported English, Relay Interpreting
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POLICE
Emergency help 999 PRIVATE PROBATION
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Name
Tel
Hours
Services
Client
Language |
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Victims Unit/Domestic Violence Unit
North East London Probation Service,1b Farnan
Avenue, Walthamstow, E17 4TT
020 8531 0480 (24 hr. answer phone),
020 8531 1319
Mon-Fri 9am to 5pm
Establish contact with victims of serious sexual or
violent crime where offenders have received a
custodial sentence. The unit provides information to
victims and agencies working with victims about the
prison system in general and about expected release
dates of offenders. Any concerns about the release
of offenders are noted and may be included in any
Licence for release that is granted. The unit is
responsible for the development and planning of
perpetrator groups for domestic violence offenders.
Any victim of violence where offender is subject to
a court order
Interpretation can be arranged |
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OTHER AGENCIES IN NEWHAM
BOROUGH COUNCIL
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Name
Tel:
email
Hours
Services |
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NEWHAM 2000 CONTACT CENTRE
Hall Annexe, 330-354 Barking Road, East Ham, London,
E6 2RT
020 8430 2000, 020 8557 8705, 020 8430 3109
Newham2000.contactcentre@newham.gov.uk
Monday to Friday: 8am-8pm
Provide information on all council services (by
telephone only)NEWHAM LOCAL SERVICE CENTRES
The Local Service Centres provide easy access to all
council services and on the spot solutions to most
enquiries regarding the council. They will liase
with the necessary council departments in order to
get an enquiry resolved |
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PROBATION |
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Name:
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Victims Unit/Domestic Violence Unit
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Address:
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North East London Probation Service
1b Farnan Avenue
Walthamstow
E17 4TT |
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Tel:
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020 8531 0480 (24 hr. answer phone)
020 8531 1319 |
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Hours:
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Mon-Fri 9am to 5pm
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Services:
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Establish contact with victims of serious sexual or violent crime where offenders have received a custodial sentence. The unit provides information to victims and agencies working with victims about the prison system in general and about expected release dates of offenders. Any concerns about the release of offenders are noted and may be included in any Licence for release that is granted. The unit is responsible for the development and planning of perpetrator groups for domestic violence offenders.
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Client:
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Any victim of violence where offender is subject to a court order
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Languages:
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Interpretation can be arranged
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OTHER AGENCIES IN NEWHAM |
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NEWHAM BOROUGH COUNCIL |
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Name:
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NEWHAM 2000 CONTACT CENTRE
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Address:
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Hall Annexe
330-354 Barking Road
East Ham
London E6 2RT |
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Tel:
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020 8430 2000
020 8557 8705
020 8430 3109 |
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Hours:
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Monday to Friday: 8am-8pm
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e-mail:
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Newham2000.contactcentre@newham.gov.uk
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Services:
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Provide information on all council services (by telephone only)
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NEWHAM LOCAL SERVICE CENTRES (LSC) |
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The Local Service Centres provide easy access to all council services and on the spot solutions to most enquiries regarding the council. They will liaise with the necessary council departments in order to get an enquiry resolved.
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Name:
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Beckton LSC
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Address:
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Beckton Globe
1 Kingsford Way
Beckton
E6 5JQ |
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Tel:
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020 8557 6600
020 8557 6118 |
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Hours:
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Mon-Wed: 8am - 6pm
Thurs-Fri: 8am - 8pm
Sat: 9am - 1pm
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Name:
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Canning Town LSC
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Address:
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3 Beckton
Canning Town
E16 4DT |
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Telephone:
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020 8430 2000
020 8430 4549
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Hours:
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Mon & Wed: 9am-4:45pm
Tues, Thurs & Fri
Sat: 9am-4:30pm
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East Ham LSC
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Town Hall Annexe
330-354 Barking Road
East Ham
E6 2RT
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020 8430 2000
020 8557 8965
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Mon-Thurs: 9am-4:45pm
Fri: 9am-4:30pm
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Forest Gate LSC
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236 Romford Road
Forest Gate
E7 9RF
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020 8430 2000
020 8557 8971
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Monday, Wednesday and Friday: 8am to 6pm
Tuesday and Thursday: 8am to 8pm
Sat: 9am to 1pm
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Manor Park LSC
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689 Romford Road
Manor Park
E12 5AD
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020 8430 2000
020 8557 8647
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Mon-Thurs: 9am- 4:45pm
Fri: 9am - 4:30pm |
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Stratford LSC
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112-118 The Grove
Stratford
E15 1NS |
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020 8430 2000
020 8430 6768
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Monday, Tuesday and Thursday: 8am to 6pm
Wednesday and Friday: 8am to 8pm
Sat: 9am to 1pm |
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NEWHAM SOCIAL SERVICES |
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Can be contacted via the Local Service Centres (LSC) listed above.
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Name:
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Emergency Social Work Team (Newham)
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Tel:
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020 8552 9587 |
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Hours:
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Normal working days 5.15pm – 9am
Saturdays, Sundays and Public Holidays: 24 hour service.
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HOUSING |
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Council Tenants: Should contact their Local Housing Office. If they do not know where their Community Housing Office is they should contact the Newham Contact Centre on 020 8430 2000.
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Non-Council Tenants: Should contact one of the Local Service Centres listed above under Newham Borough Council.
Homeless Persons Unit Address:
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3 Pragel Street
Plaistow
London
E13 9HB
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020 8430 2000
020 8557 8690/8621 |
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Mon, Tues, Thurs, & Fri: 9am to 3.30pm, Wed 1pm to 3.30pm
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Interpreters available in all languages
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Women’s Support Officer at the Homeless Persons Unit
As above
020 8430 5376
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Provides advice on homelessness issues for those considering leaving home due to domestic violence. Offers assistance and support to current homeless applicants whether this is in direct relation to their homeless application or with other indirect issues.
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DSS & CHILD BENEFIT |
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Department of Social Security Benefit Agency (DSS)
Jubilee House
2 Farthingale Walk
Stratford
E15 1AN
020 8532 3000
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Francis House
760 Barking Road
Plaistow
E13 9PH
020 8532 3000
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Kilner House
197 Freemasons Road
E16 3PD
020 8532 3000
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Child Benefit Office, Newcastle(Washington)
PO Box NE88 1AA |
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DISABILITY |
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Newham Association of Disabled People
Durning Hall,
Earlham Grove,
Forest Gate, E7 9AB
020 8519 8595
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Action and Rights of Disabled People in Newham
Community Links,
105 Barking Road,
Canning Town,
London E16 4HQ
020 7473 2270
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LEGAL |
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Newham Rights Law Centre
285 Romford Road,
E7 9HJ
020 8555 3331
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Newham Law Centre
285 Romford Road,
E7 9HJ
020 8555 3331
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Newham Citizen Advice Bureau
020 7473 5000
(Mon 10-1pm, Tue & Thur. 10-12.30pm & 1.30-4.30pm, Fri 1.30-4pm)
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Bow County Court
96 Romford Road
E15 4EG
020 8536 5200
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Stratford Magistrates Court
389-397 High Street
E15 4SB
020 8522 5000
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BENEFITS ADVICE |
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Newham Citizen Advice Bureau
020 7473 5000
(Mon 10-1pm, Tue & Thur 10-12.30pm & 1.30-4.30pm,
Fri 1.30-4pm)
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Anti-Poverty and Welfare Rights Unit
3 Nelson Street
East Ham
E6 6EQ.
Their Welfare Rights Hotline is open to all council and voluntary sector staff:
Monday: 2pm to 4pm
Wednesday: 9.30am to 12.30pm
Friday: 9.30am to 12.30pm
Tel: 020 8472 1430 extension 22449
Website: http//:www.newham.gov.uk/welfarerights
Welfare Benefits Advice
London Borough of Newham, Social Services Department
328 Barking Road, East Ham, London, E6 2RT
Tel: 020 8430 2000 ext 22747/22748/22749/22785
Fax: 020 8557 8964 |
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ALCOHOL & DRUG ABUSE |
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Alcohol East
Drug & Alcohol Service for London
Capital House
134-138 Romford Road
Stratford, E15 4LD
Tel: 020 8257 3068
Fax: 020 8257 3066
Minicom: 020 8257 3065
Individual counselling for people who are concerned about their drinking, & partners of drinkers who don't drink. Specialist substance Use & Domestic Violence women's worker, who can offer one-one advice & information, support group. Domestic Violence & Substance Use Perpetrators Group, for men who use alcohol &/or drugs & are violent to their partners. Structured Alcohol Group Programme, Structured Drug Programme.
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Newham Drug Advisory Project
361 Barking Road
E13 8EE
020 7474 2222
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Drinkline
0800 917 8282
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Alcoholics Anonymous
020 7833 0022
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COUNSELLING |
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Relate (counselling service)
24 High Road
Leyton
E10 5PW
020 8539 2939
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East London African Caribbean Counselling Service
2 Windmill Lane
Stratford
London
E15 1PG
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HEALTH
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NHS Direct (from October 2000)
0845 4647
Central Delivery Suite
020 7363 8137
Accident and Emergency Department at Newham General Hospital
020 7363 8124
Lead Clinician/Consultant
020 7363 8125
Head of Emergency Inpatient Admissions Services
020 7363 8436
Lead Nurse
020 7363 8063
Development Nurse
020 7363 8063
Nurses Station
7363 8313
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HELP WITH YOUNG CHILDREN |
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Home-Start
2a Hartly Avenue,
London E6
020 8470 2600
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Newpin (New Parent Infant Network)
Bancroft Gardens, Hadleigh Close,
London E14
020 7423 9656 |
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OTHERS |
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Newham Chinese Association
505 Barking Road
E13
020 8471 8007
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Refugee Centre
728 Romford Road,
E12 6BT
020 8514 5657 Ext. 109
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On the Safe Side (Previously Newham’s Women’s Safe Transport)
Hallsville Road
E16 1EE
020 7473 6100
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OTHER AGENCIES - LONDON WIDE |
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IMMIGRATION SUPPORT SERVICES |
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Immigration Enquiries 020 8686 0688
Joint Council for the Welfare of Immigrants
115 Old Street
EC1V 9JR
020 7251 8706
Refugee Council (New arrivals)
240- 250 Ferndale Rd
SW9 8BB
020 7346 6770 |
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CHILD ABDUCTION SUPPORT AGENCIES |
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Reunite
National Council for Abducted Children
P.O. Box 4
London WC1X 3DX
Tel: 020 7404 8356 (Advice Line)
Tel: 020 7404 8357 (Admin. Line)
The Child Abduction Unit
The Lord Chancellor’s Department
Official Solicitor’s Office
81 Chancery Lane
London WC2A 1DD
020 7911 7045 or 020 7911 7047 |
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GAY & LESBIAN SUPPORT SERVICES |
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Gay & Lesbian Switchboard
P.O. Box 7324,
London N1
020 7837 7324
East London Lesbian & Gay Counselling Service
388/392 High Road,
Leyton,
London E10 6QE
020 8558 0551
PACE Counselling Service
020 7700 1323 |
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OTHER LONDON-WIDE SUPPORT SERVICES |
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London Rape Crisis
020 7837 1600
ChildlineFreephone
0800 1111
Freepost 1111,
London N1 0BR
National Society for the Prevention of Cruelty to Children (NSPCC)
0800 800 500
The Samaritans
Lo-call 0345 90 90 90
Shelter - Housing Aid Centre
88 Old Street
EC1 9AR
020 7505 20000800 466441 (Freephone, night emergency)0800 622410 (minicom)
0800 393861(language line)
Rights Of Women
A telephone legal advice service and provider of the DIY Injunction Pack.
52-54 Featherstone Street
EC1Y 8RT
020 7251 6577
Southall Black Sisters
020 8571 9595
Aid for Mothers Involved in Contact Action (AMICA)
The Women’s Resource Centre
56a Dover Street
Canterbury
Kent
Tel: 01227 451 753
Crime Stoppers
Freephone: 0800 555 111
RSPCA
0870 5555 999
East London Asian Family Counselling
020 7377 8640 |
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